Office: (877) 220-5499 West Wind is an Internet company so we do not keep regular office hours. We answer the phone when we're here, leave a message if we're not, we'll call you back.
Customer Service 9-5 Pacific Time: (831) 236-3751
West Wind Marketing was established in 1999 as a web design and marketing company. Over the past 17 years we have incorporated and grown into a niche company selling products to repair or improve the operation of septic system drain fields.
The charge on your credit card statement will read: West Wind Marketing
SHIPPING POLICY: Please allow 9 - 14 days for delivery. Your credit card will not be charged until your order is ready to be shipped. All orders are shipped via UPS ground.
Septic Perc and Mega Bio: We will accept returns within 30 days of purchase. Container must be in new condition, and unopened. Buyer is responsible for return shipping charges plus a 20% restocking fee. Refunds for returns will be made by crediting the credit card you used to make the purchase.
DISCOUNT CODES: We sometimes offer discount codes to previous customers and contractors. These codes are issued at our discretion and we reserve the right to refuse to honor them when we cannot identify the origin, or how the code was obtained.
All information transmitted through our shopping cart is done so on secure servers. Your credit card number and other information is encrypted for added protection. We make every effort to insure that your information is never compromised.
Although we've tried to make the information on our web sites as accurate as possible, we accept no responsibility for any loss, injury or inconvenience sustained by any person resulting from information published on our sites. We encourage you to verify any critical information with relevant authorities.
The end user is responsible for complying with all local and regional rules, restrictions and regulations. If you are in doubt consult your local health department or department of public works before using our products.
Always follow all application directions and wear protective clothing as appropriate.